Download Business Agility: Strategies For Gaining Competitive by Nicholas D. Evans PDF

By Nicholas D. Evans

M-Business expertise permits you to in attaining remarkable organizational agility ? and convey exceptional worth to shoppers at any place they're. In enterprise Agility, net Week columnist Nicholas D. Evans attracts upon actual case reports to light up latest most sensible m-Business ideas and strategies, and provides an entire step by step blueprint for execution: making plans, approach types, structure, implementation, and lots more and plenty extra.

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Extra info for Business Agility: Strategies For Gaining Competitive Advantage Through Mobile Business Solutions

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By soft benefits, we mean improved employee moral, increased customer satisfaction, expanded range of options for future business and technology directions, and so forth. When measuring the results of your M-Business initiatives, it is important to capture metrics at both the business and technical level. The business metrics can be used as described above in order to help shape future strategy and application initiatives. The technical metrics can be used for input back into the IT organization in order to better understand usage patterns and device and application provisioning and support behavior and actual service levels in terms of scalability, performance, availability, and reliability.

Chapter 1 • Introduction >> 21 The examples above should serve to illustrate that it is vital to both exploit your position in the new value chain, but also to seek ways to defend your position in the existing value chain as well. Step #5: Design Business Processes to Take Advantage of M-Business In meeting the business need for information and transactions closer to the point of business, there are two major considerations around business process. Firstly, can an existing business process be improved and streamlined through the use of mobile business technologies?

As an example, take the case of the field service worker employed by a telephone company. Even if this person uses a laptop with a wireless modem in his or her truck in order to pull up work orders, can this existing process be improved via mobile business technologies? If the worker is going into the customer premise and making notes that are later transferred to the laptop in the truck, the answer is most likely yes. By taking a PDA or other device to the actual point of business, in this case the customer premise, the worker can avoid the double entry involved in making hand-written notes and then transferring them to the laptop.

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